Terms of Service

1. What this product is

Scrapely is software for querying, saving, and monitoring public social posts. Searches fetch live records from public surfaces for the platforms you select. Coverage is not a complete firehose of any network.

Scrapely is not a consumer reporting agency, credit bureau, background-check vendor, law-enforcement system, licensed investigation service, law firm, or financial adviser. Output is not legal, employment, investment, or medical advice.

Paid plans are billed through Stripe. Checkout collects a card; workspace limits update after payment succeeds. Cancel anytime on Billing — keep the period, or drop to Free immediately.

2. Eligibility and accounts

You must be at least 18 and able to form a contract. You are responsible for the credentials on your account and for every action taken with them.

One person, one account unless we agree otherwise in writing. You may not sell, sublicense, or share login credentials. Workspace owners are responsible for their members.

We may refuse, suspend, or close an account that we reasonably believe violates these Terms, the Acceptable Use Policy, or applicable law, or that presents a security or fraud risk.

3. Your license to use Scrapely

Operator grants you a limited, revocable, non-exclusive, non-transferable license to use Scrapely for your internal research, in line with your plan entitlements. We retain all other rights in the software, trademarks, and documentation.

You may not copy the product, scrape our own UI to rebuild an index, reverse engineer except where a statute says you may, or misrepresent Scrapely records as an official API of any third-party platform.

4. Plans, entitlements, and meters

Features and quotas are defined in plan configuration (searches, history window, monitors, AI credits, exports, API requests, seats). Hitting a limit is not a defect. Upgrade prompts describe the actual cap you hit.

Listed prices are in US dollars and may change. Price changes apply to the next renewal, not the period already confirmed. Coupons only apply if they exist in configuration at checkout.

SSO / SAML / SCIM are not included in this version.

5. Billing, cancellation, and refunds

Paid plans are billed through Stripe. Checkout collects a card; workspace limits update after payment succeeds. Cancel anytime on Billing — keep the period, or drop to Free immediately.

You may cancel at any time from Billing or the Unsubscribe page. Cancel-at-period-end keeps current entitlements until the listed period end. Cancel-now drops the workspace to Free immediately. There is no requirement to call, chat, or wait.

Because no card is charged in this deployment, there is nothing to refund automatically. See Refunds & cancel for the policy that will apply if a processor is later connected. We do not promise a money-back guarantee.

6. Data in the index

Scrapely searches 64 public platforms you check — social, video, forums, news, reviews, and developer sites. Open sources (Reddit RSS, Hacker News, Wikipedia, GitHub, GitLab, Stack Overflow, Mastodon tags, and others) are fetched natively. YouTube Data API and X (lobstr.io) use keys each signed-in user pastes in Settings — never another account’s keys. Bluesky (public actor/feed AppView), Telegram public channels, Kick channel VODs, and Twitch Helix (operator env credentials) have native adapters where open. Locked networks (LinkedIn, Meta, TikTok, Rumble HTML, Truth Social) stay on the public web/news index — still not a paid firehose. Every result keeps a source URL. Empty means no public hit, not a complete firehose.

You will not treat retrieved records as a complete archive, as identity proof, or as a substitute for the original page. Third-party platforms’ terms still bind you. We do not grant you rights in third-party content beyond what the source and the law already allow.

Every stored record is intended to keep provenance (platform, source id, source URL, provider, retrieval time). Provenance can still be wrong. Verify anything that matters against the original page.

7. Your content and inputs

Notes, saved searches, investigation titles, prompts, and contact messages are your content. You grant Operator a license to host and process that content solely to run the service for you, to secure it, and to comply with law.

Do not upload secrets, passwords, or data you have no right to process. You are solely responsible for having a lawful basis to run a query about a person or brand.

8. AI features

AI briefs run only when you click Analyze. They use stored records and must cite them. If the model is unavailable, you get an extractive briefing from those records instead. Outputs can be wrong.

AI output can be incomplete or invented. Citations to stored records are a check, not a warranty. You remain responsible for any decision you make after reading a brief.

9. API

There is one public HTTP API for every platform: GET /api/v1/search. Filter with PLATFORM: or &platform=. There is no per-network API.

Keys are secrets. You are responsible for use of a key associated with your workspace. We may revoke keys that look compromised or abusive. Rate limits return HTTP 429.

10. Acceptable use

You must follow the Acceptable Use Policy. That policy is part of these Terms. We may suspend first and review after if we reasonably believe harm is imminent.

11. Third-party services

Sign-in may use Google, X, or the Grok identity broker. AI may call xAI when you run Analyze. Those providers have their own terms. We are not those providers.

Outages or policy changes at a third party can break a feature. That is not a breach of an uptime promise — we do not publish an SLA in this version.

12. Disclaimers (read this)

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

We do not warrant that the index is complete, current, or accurate; that AI output is correct; that the service will be uninterrupted or error-free; or that defects will be corrected.

Some places do not allow implied-warranty disclaimers. In those places, the disclaimer applies to the fullest extent the law allows, and statutory warranties last only as long as the law requires.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR AND ITS PEOPLE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST BUSINESS, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS CAPPED AT THE AMOUNT YOU PAID OPERATOR FOR SCRAPELY IN THE 12 MONTHS BEFORE THE CLAIM (WHICH, IN THIS DEPLOYMENT WITH NO CARD CHARGES, IS $0) OR, IF GREATER AND REQUIRED BY LAW, THE MINIMUM THE STATUTE WILL NOT LET US REDUCE.

These limits allocate risk. They apply to contract, tort, negligence, strict liability, and any other theory, and they survive termination. They do not limit liability for fraud, death or personal injury caused by negligence where that cannot be limited, or any liability a statute says cannot be limited.

14. Indemnity

You will defend, indemnify, and hold harmless Operator and its people from claims, damages, losses, and reasonable legal fees arising out of: (a) your content and queries; (b) your use of Scrapely in a way that violates these Terms, the Acceptable Use Policy, or the law; (c) your use of output (including AI briefs and graph hypotheses) to make employment, credit, housing, insurance, law-enforcement, or reputational decisions; (d) a dispute between you and a third party whose posts or identity appear in results.

We may take control of the defense with counsel of our choosing. You will not settle a claim that admits fault by Operator without our written consent.

15. Release for user-to-user and third-party content

You release Operator from claims related to content authored by other users or by third-party platforms — except where a release is forbidden by law (including, if you are a California resident, a waiver of Civil Code §1542 to the extent you can waive it).

16. Suspension and termination

You may stop using the service and delete your account at any time. We may suspend or terminate access for violation, non-payment (when payments exist), risk, or discontinuing the product.

On termination, your license ends. Sections that should survive (including 12–15, 17–19, indemnity, and limitation of liability) survive.

17. Changes

We may update these Terms. Material changes will be posted on this page with a new effective date. Continued use after that date is acceptance. If you do not agree, cancel and delete the account before the change takes effect.

18. Governing law and disputes

These Terms are governed by the laws applicable at the Operator’s principal place of business, without regard to conflict-of-law rules, except that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Courts in that place have exclusive jurisdiction, except that Operator may seek injunctive relief in any forum to protect the service or intellectual property, and except that you may have a non-waivable right to bring a claim in your home jurisdiction as a consumer.

If a dispute can be resolved informally, email us via the Contact page first and wait 30 days. Class, collective, and representative actions are waived to the extent a court will enforce that waiver. If a court finds the waiver unenforceable for a claim, that claim proceeds in court individually or as the court directs — it does not void the rest of these Terms.

19. Miscellaneous

These Terms, plus the Privacy Policy, Acceptable Use Policy, Data source policy, Cookie Policy, Disclaimer, Refunds policy, and Copyright policy, are the entire agreement. They supersede prior proposals about the service.

If a clause is unenforceable, the rest still applies, and the clause is modified to the minimum extent needed to be enforceable. Failure to enforce a right is not a waiver. You may not assign the contract without our consent; we may assign it in a merger or sale of the service.

No agency, partnership, or employment is created. Headings are for reading, not interpretation. “Including” means “including without limitation.”

20. Contact

Questions, legal notices, and deletion requests go through the Contact page. There is no advertised phone line in this version.