- What is Scrapely?
- Scrapely is a workspace for searching, saving, and monitoring public social posts across 64 platforms you check. You type a query, inspect matching records, save what matters, and optionally turn the query into a monitor. It is software for research — not a news feed, not a private-investigator service, and not legal, financial, or HR advice.
- Is this live social data from X, Reddit, LinkedIn, and the others?
- Scrapely searches 64 public platforms you check — social, video, forums, news, reviews, and developer sites. Open sources (Reddit RSS, Hacker News, Wikipedia, GitHub, GitLab, Stack Overflow, Mastodon tags, and others) are fetched natively. YouTube Data API and X (lobstr.io) use keys each signed-in user pastes in Settings — never another account’s keys. Bluesky (public actor/feed AppView), Telegram public channels, Kick channel VODs, and Twitch Helix (operator env credentials) have native adapters where open. Locked networks (LinkedIn, Meta, TikTok, Rumble HTML, Truth Social) stay on the public web/news index — still not a paid firehose. Every result keeps a source URL. Empty means no public hit, not a complete firehose. Pick platforms with the checkboxes, then search. We do not log into private accounts or break CAPTCHAs.
- Do you scrape private accounts or bypass logins?
- No. Scrapely fetches publicly available posts through official feeds and public indexes. Private accounts, CAPTCHA bypass, credential stuffing, and rate-limit evasion are forbidden in the Acceptable Use Policy and are not features.
- How do I set up an account?
- Open Sign in, create a workspace with Google, X, or email (8+ character password), then pick what you are researching. Run a search from the box on the home page or in the workspace. Save a result, then create a monitor if you want to watch that query. Details: the Setup guide.
- How do I sign in?
- Use Continue with Google, Continue with X, or email and password. Gate-signed Grok viewers are already signed in and should not see a second login wall. If email sign-up fails, check the password is at least 8 characters and the address is not already registered.
- Can I search without an account?
- You can run a limited public search without an account. Saving, monitors, full result sets, and history require a workspace. Guest search uses the same 64-platform picker. The guest cap is a short result list, not fewer platforms.
- How much does it cost?
- Free ($0): 20 searches/month, 7 days of history, 1 monitors, 3 AI credits. API access: no. Starter ($19/mo): 120 searches/month, 30 days of history, 3 monitors, 20 AI credits. API access: no. Pro ($49/mo): 500 searches/month, 180 days of history, 10 monitors, 100 AI credits. API access: yes. Power ($99/mo): 2000 searches/month, 365 days of history, 25 monitors, 300 AI credits. API access: yes. Team ($249/mo): 8000 searches/month, 365 days of history, 80 monitors, 800 AI credits. API access: yes. Business ($499/mo): 20000 searches/month, 730 days of history, 200 monitors, 2000 AI credits. API access: yes. Annual billing is about 20% less than paying month to month (shown as a lower monthly equivalent, billed once per year). Enterprise is quoted, not listed. Paid plans are billed through Stripe. Checkout collects a card; workspace limits update after payment succeeds. Cancel anytime on Billing — keep the period, or drop to Free immediately.
- Will you charge my credit card?
- Paid plans are billed through Stripe. Checkout collects a card; workspace limits update after payment succeeds. Cancel anytime on Billing — keep the period, or drop to Free immediately. If you confirm Pro, your workspace limits become Pro limits. That is not a receipt from Stripe, Paddle, or a bank.
- How do I cancel my subscription?
- Go to Billing in the workspace, or the public Unsubscribe page. You can schedule cancel-at-period-end (you keep the plan you already paid through) or drop to Free immediately. Neither option is hidden. There is no retention maze, phone tree, or 'are you sure' dark pattern beyond a single confirm.
- How do I unsubscribe from emails?
- Use the Unsubscribe page (linked in the footer on every marketing page, and from Billing). Enter the email you used. That opts the address out of product and marketing mail. Cancelling a paid plan is separate and is done from Billing while signed in, so a stranger cannot cancel your workspace by typing your address.
- Can I get a refund?
- There are no automatic refunds because this deployment does not take card payments. If a future processor is connected, refunds would be handled as billing errors via the Contact form — not as a guaranteed money-back window. We will not advertise a 30-day guarantee that does not exist.
- Is there a free trial?
- Free is a real plan with tight limits, not a timer. Signed-in Free workspaces can start one 7-day Pro trial from the workspace home. It can be used once. When it ends, the workspace returns to Free unless you confirm another plan. No card is required for the trial in this deployment.
- How does the API work? Is there one API per platform?
- There is one public HTTP API for every platform: GET /api/v1/search. Filter with PLATFORM: or &platform=. There is no per-network API. Create a key in Settings (Pro and above). The key is shown once. Send Authorization: Bearer <key>. Query with ?q=... and optional &platform= one of the 64 catalog ids (hn, reddit, youtube, github, … — listed on /docs). Rate limits follow the plan's api_requests entitlement. 401 means a bad key. 429 means you hit the monthly cap.
- Whose YouTube / X / AI keys does a search use?
- Yours, if you pasted them in Settings. Live YouTube, X via lobstr.io, and Analyze/reply use per-account keys stored encrypted for that user only. The operator's keys are not used for other people's searches. Guests and accounts with no key still get open public sources plus the web index. Scrapely API keys in Settings are a different thing — they let you call GET /api/v1/search, and that call still uses your own platform keys.
- What search operators are supported?
- Comma-separated phrases (All Tiled Up, ceramic tile), quoted phrases, AND/OR/NOT, FROM:, TO:, BEFORE:, AFTER:, LANGUAGE:, PLATFORM:, HAS:, MIN_ENGAGEMENT:. Multi-word segments without commas are exact phrases. Filters in the search box (match case, whole word, diacritics, language chips) apply the same rules. Example: "we switched" AND pricing PLATFORM:reddit LANGUAGE:en AFTER:2026-01-01. Unknown operators are treated as plain words.
- What is a monitor?
- A saved query that is re-run so new matching records show up as events in your workspace. Free includes 1 active monitor. Higher plans raise the cap. Events are in-app. Monitor events are delivered in the app. Outbound HTTP webhooks are not sending yet — a URL field may be stored, but we do not claim delivery until POSTs actually fire.
- How does AI analysis work?
- AI briefs run only when you click Analyze. They use stored records and must cite them. If the model is unavailable, you get an extractive briefing from those records instead. Outputs can be wrong. Credits are metered because model calls cost the operator real money. Cached identical requests still consume a credit so usage stays predictable. Do not paste secrets into prompts.
- Who am I chatting with on this site?
- A help bot that answers from Scrapely's own help text (pricing, setup, legal summary, limits). It is not a general assistant and not a lawyer. If it is unsure, it will say so and point you to Contact, FAQ, or Setup.
- What personal data do you collect?
- Account email and name, workspace membership, searches and saved items you create, usage counts, billing state, and messages you send via Contact. Session cookies are first-party. We do not sell personal data. Indexed social records are copies of public posts retrieved at query time, with a source URL. See the Privacy Policy.
- How do I delete my account?
- Settings → Delete account, or send a deletion request via Contact. That removes the workspace's saved intelligence and membership. Billing records may be kept as long as tax or fraud rules require. Opt-out emails stay on a suppression list so we do not mail you again.
- Can I export my data?
- Exports of search results and reports are a plan feature (none on Free). A copy of your account email and workspace name is visible in Settings. There is no bulk 'download everything as a zip' button in this version — if you need a full export, use Contact.
- Can I use Scrapely for stalking, background checks, or court evidence?
- No. Acceptable Use forbids harassment, doxxing, and treating weak graph links as identity. Scrapely is not a consumer reporting agency, not a law-enforcement tool, and not a substitute for primary sources. Open the source URL. Confidence labels are hypotheses.
- Do you guarantee the data is accurate?
- No. The index can be wrong, incomplete, or delayed. Public sources go down. AI summaries can hallucinate; citations and the source URL are the check. The Terms disclaim warranties. If a decision matters (hire, fire, invest, accuse), verify against the original public page yourself.
- Who is liable if something goes wrong?
- You are responsible for how you use the product and for complying with other platforms' rules and with the law. The Terms limit the operator's liability to the fees you actually paid for Scrapely in the prior 12 months (here: $0 until a processor is connected) and disclaim consequential damages to the extent the law allows. No policy can waive fraud, or rights a statute says you cannot sign away. Read Terms, Disclaimer, and Acceptable Use.
- Which platforms are supported?
- 64 platforms via checkboxes before the query: social, video, forums, news, reviews, developer, and regional. Native public APIs/RSS for sources like Reddit, Hacker News, Wikipedia, GitHub, GitLab, Stack Overflow, Bluesky actors/feeds, Telegram public channels, and Kick channel VODs. YouTube and X (lobstr) use keys you paste in Settings — other people never use them. LinkedIn, Meta, TikTok, Rumble HTML, and Truth Social stay on the public web index only. Coverage is whatever those surfaces return — not a paid firehose.
- Why is history limited on Free?
- How far back you can read is a plan limit, not a hidden switch. Free keeps 7 days. Paid plans keep more, up to the number on the pricing table. Older matches still exist in the index; your plan just cannot open them. That is priced in the open.
- How do teams work?
- Invite someone who already has a Scrapely account, by email, from Team. Seat caps are on the plan. They need to register first — there is no magic invite that creates their login for them. Client workspaces for agencies start on Team.
- How do you protect accounts?
- Passwords are stored by Better Auth (hashed, not recoverable as plaintext). Sessions use first-party cookies. API keys are stored hashed and shown once. This is ordinary application security, not a certified pentest report. Report issues via Contact. Do not upload secrets into searches or AI prompts.
- What cookies do you use?
- Essential cookies run the sign-in session. We do not run third-party advertising pixels in this product. A small first-party flag remembers cookie acknowledgement. See the Cookie Policy.
- Can children use Scrapely?
- No. The service is for people 18 or older. We do not knowingly collect data from children. If you believe a minor registered, use Contact so the account can be removed.
- Do you have SSO, SCIM, or a DPA?
- SSO / SAML / SCIM are not included in this version. A Data Processing Addendum is not countersigned in-app. If you need a DPA, SSO, or a contract, use Contact and do not assume those exist because a pricing row mentioned 'architecture'.
- Is there an uptime SLA?
- No published SLA in this version. Do not sell Scrapely to a customer as 99.9% uptime. If the process dies, searches fail until it is back. Status is not a public statuspage.
- Are reports white-label?
- Team and above set a branded flag on generated reports. That is a title/client-name treatment, not a fully custom domain or removed Scrapely marks on every surface.
- How do referrals work?
- If you have a code, paste it in Settings. The referred workspace gets 15 extra searches; the referrer gets 25. Codes do not apply cash. Invalid or self-referral codes are rejected.
- What is the admin area?
- A staff view for operators of this instance (users, usage, health). It is not part of a normal customer account. If you can see Admin, you are flagged as an operator on this deployment.
- How do I contact a human?
- Use the Contact page. That stores your message for the operator. There is no advertised phone number or guaranteed response time in this version — we will not invent one.
- Is Scrapely ready to charge real customers?
- The product loop works: search, save, monitor, usage, plans, API key, legal pages, cancel. Before taking real money or indexing real people: connect a licensed data source, connect a payment processor, put a real legal entity and address in these policies, and have a lawyer review them. Until then, treat plan changes as entitlement switches, not commerce.